High Converting Pricing Page

Optimizing your pricing page is essential for converting visitors into customers

The strategy of removing pricing to increase enterprise engagement offers an interesting perspective, especially in the SaaS and B2B spaces where product-led growth (PLG) models have become popular.

The rationale behind removing pricing aligns well with the needs of enterprise clients, who often require customized solutions due to the complexity of their operations. Here’s how this approach challenges the norm and adds value in certain contexts:

1. Encouraging Direct Communication:By not disclosing pricing, prospects are compelled to reach out, opening up direct lines of communication. This creates opportunities for sales teams to better understand the client’s specific needs and offer a more tailored solution. This personal interaction can build rapport and trust, which is key to securing larger deals in enterprise sales.
2. Complex and Custom Enterprise Needs:Enterprise clients rarely fit a one-size-fits-all mold. Their requirements can be multifaceted, involving custom integrations, higher levels of support, and unique usage scenarios. Removing fixed pricing signals that your offering can be customized and adapted to suit their specific demands, making your product more attractive.
3. Avoiding Price-Based Comparisons:When pricing is visible, prospects can quickly reduce your offering to just a number, often comparing it superficially to competitors. However, the true value—such as superior service, unique features, or strong customer support—can be lost in these comparisons. Removing the price allows the conversation to shift from “how much does it cost?” to “what value can this deliver for our business?”—an important shift when dealing with enterprise sales.

Segment, Industry, and Geo-Specific Considerations

Your observation that pricing strategies may vary based on the target audience (SMBs vs. enterprise), industry, and even geography is spot on. For instance, in the US market, enterprise customers might expect personalized engagements and customized pricing models. In contrast, SMBs or customers in other regions might value transparency and self-serve models, making displayed pricing more effective for those segments.

For teams targeting enterprise clients but not yet adopting self-serve or PLG approaches, testing this strategy could provide valuable insights. As you mentioned, Everything Design isn't there yet with self-serve, so this might offer an opportunity to experiment—potentially applying it to your SaaS community project or others targeting enterprise customers.

Testing whether removing pricing works for your specific target audience could offer valuable insights, particularly if your offering can provide bespoke, high-value solutions that appeal to larger organizations.

Detailed guide to designing a pricing page that enhances conversion rates

Key Elements of a High-Converting Pricing Page

1. Reinforce Your Value Proposition
   • Consistent Messaging: Reiterate your value proposition throughout the page to remind prospects how your product solves their problems.
   • Clear Benefits: Highlight how each plan addresses specific pain points or needs, ensuring prospects understand the value they will receive.
2. Avoid Overwhelming Prospects
   • Simplicity: Keep the design clean and uncluttered. Avoid small fonts and excessive details.
   • Concise Information: Present key information clearly and concisely to facilitate quick decision-making.
   • Call to Action: Include prominent, easy-to-find CTAs that guide users towards the next step, whether it’s signing up or contacting sales.
3. Focus on Fundamentals Over “Pricing Hacks”
   • Core Elements: Concentrate on the essential aspects of your pricing page before delving into minor adjustments like price points or plan positioning.
   • Value Communication: Ensure the page communicates the value and purpose of each plan effectively.
4. Emphasize Benefits Over Features
   • Storytelling Approach: Use narratives to explain how each feature benefits the customer rather than listing technical specifications.
   • User-Centric Language: Frame descriptions in terms of what the customer can achieve with each feature.
5. Define Each Plan’s Purpose Clearly
   • Target Audience: Clearly specify who each plan is designed for (e.g., small businesses, enterprises, individual users).
   • Plan Objectives: Explain the primary purpose of each plan and how it aligns with different customer needs.
   • Revenue Impact: Highlight how each plan can help customers achieve their business goals, including potential ROI.

Practical Tips for Designing an Effective Pricing Page

1. Visual Hierarchy:
   • Use visual hierarchy to guide the user’s eye to the most important elements, such as plan names, prices, and CTAs.
   • Employ contrasting colors and font sizes to make key information stand out.
2. Plan Comparison Table:
   • Include a comparison table that allows prospects to easily see the differences between plans.
   • Highlight the most popular or recommended plan to guide decision-making.
3. Testimonials and Social Proof:
   • Add customer testimonials or logos of well-known clients to build trust and credibility.
   • Use quotes that specifically mention the value and benefits of different plans.
4. Risk Minimization:
   • Offer guarantees, such as money-back guarantees or free trials, to reduce the perceived risk of signing up.
   • Clearly state refund policies and trial conditions.
5. Responsive Design:
   • Ensure the pricing page is mobile-friendly, as many users will access it from their smartphones or tablets.
   • Test the page on various devices to confirm that all elements are displayed correctly and are easy to navigate.

Example Structure of a Pricing Page

1. Header Section:
   • Brief value proposition reiteration.
   • CTA to learn more or start a free trial.
2. Plans Overview:
   • Clear names and pricing for each plan.
   • Brief description of the target audience for each plan.
3. Plan Details:
   • Comparison table highlighting key benefits.
   • Focus on what the user can achieve with each plan.
4. Testimonials and Social Proof:
   • Quotes from satisfied customers.
   • Logos of notable clients.
5. FAQs and Risk Minimization:
   • Common questions and answers.
   • Information on guarantees, refunds, and trials.
6. Footer Section:
   • Secondary CTA for those needing more information.
   • Links to contact sales or support.

By following these guidelines and structuring your pricing page effectively, you can create a compelling and conversion-oriented experience for your prospects.

When potential customers clearly understand why your product is a better fit for their specific needs or challenges, the price difference becomes less of an obstacle. Here’s a deeper look into why this works:

1. Value Perception Over Price:
   • Customers don’t necessarily want the cheapest product; they want the product that best solves their problem. If your product offers features, benefits, or outcomes that align better with their needs, they will see more value in it. This perceived value outweighs the price, as they recognize the return on investment (ROI) they’re likely to get.
2. Justifying the Price Difference:
   • When you can communicate how your product delivers superior results—whether that’s through better functionality, higher quality, more personalized service, or long-term savings—the price becomes secondary. A higher price is justified if it leads to a better solution for the customer.
3. Focusing on Fit and Differentiation:
   • The focus should be on showing how your product is uniquely suited to the customer’s specific needs, rather than competing purely on price. Highlight the aspects of your product that make it the best fit—whether that’s integration with their existing systems, better customer support, or industry-specific features.
4. Price as a Reflection of Quality:
   • In many cases, a higher price can signal better quality or more reliable results. Customers who are focused on long-term benefits or looking for the best solution for their business will often associate price with quality, reliability, and better support.

In essence, when you clearly communicate the advantages and fit of your product, the price difference becomes a justifiable part of the decision-making process. Customers are more likely to pay a premium if they believe the product offers a better solution, more value, or a better overall experience.

Explanation about Miro's pricing evolution is a great example of how positioning transforms a pricing page from a mere price list into a strategic tool that enhances customer experience, drives conversions, and supports product development.

Why positioning can make or break your pricing page?

1️⃣ Customers Don't Buy Features, They Buy Outcomes

When people visit a pricing page, they’re not seeking a laundry list of features; they’re looking for solutions to their problems. By positioning each pricing tier around a specific outcome — whether it's for a solo user, a small team, or an enterprise-level operation — you communicate not just what the product does, but why the customer needs it.

For example:

• The Free plan appeals to solo users or small teams just starting out, showing them that Miro can help them explore and experiment.
• The Business plan is framed around collaboration with external partners, which speaks directly to those who need more than just internal team management — they need tools that facilitate communication and project alignment across organizations.

The result? Customers immediately understand how each plan will address their specific needs, reducing the chances of confusion or hesitation.

2️⃣ Clear Positioning Reduces Sales Friction

By focusing on the outcomes that each pricing tier delivers, you help potential customers quickly self-identify which plan is right for them. This eliminates the need for complex comparisons and accelerates decision-making. Clear, outcome-oriented language eliminates ambiguity and builds trust — customers feel confident knowing exactly what they’re signing up for.

Instead of scanning a table of features and wondering which ones are important, visitors see a straightforward connection between who they are (a solo user, a small team, a large enterprise) and how the plan helps them (enables exploration, supports team collaboration, manages external partnerships).

This leads to faster conversions and a smoother customer journey from interest to purchase.

3️⃣ It Guides Product Development

Miro’s pricing tiers are also a subtle guide for their product development team. As new features are rolled out, they’re strategically positioned to enhance the specific use cases associated with each tier. This alignment between product and pricing ensures that new features are not just useful, but directly address customer needs:

• Talktracks for the Free/Starter tiers make exploration easier for new users.
• Private Mode & Brand Center in the Starter plan helps internal teams stay focused and branded, adding functionality that speaks directly to their workflow.
• Program Board & Dependencies in the Business plan offer advanced tools to enhance external collaboration — something that's essential for larger teams managing cross-functional projects.

By understanding their customers' pain points, Miro has designed each pricing tier not only around what customers need today but also around the evolving needs they might have as they scale. This creates a seamless product development cycle that’s in constant feedback with customer demand, and vice versa.

The Key Difference: Outcome-Focused vs. Feature-Focused

The distinction between:

• “Here’s our product at different prices”
• “Here’s how we solve problems for different users”

is the key to a great pricing page. It’s about speaking directly to the customer’s experience. If you sell features, you’re competing on specifications — and your customer may not even understand what those features mean to them. But if you sell outcomes — you’re showing them the transformation they’ll experience by using your product, making them more likely to see its value.

The best pricing pages do more than list what’s included in each plan; they position the offering as the solution to a specific set of problems, making it easier for customers to make the choice that’s right for them.

Conclusion:

Miro’s pricing evolution showcases the power of positioning. By framing pricing tiers as solutions to customer problems, Miro not only clarifies the value of each plan but also enhances the customer experience, reduces friction in the decision-making process, and aligns product development with real user needs.

In essence, positioning is the secret weapon that can turn a standard pricing page into a powerful sales tool.

‍