Context Matters in B2B Web Design

When B2B brands redesign or design a website, there's no one-size-fits-all solution. It all depends on the context, which many people, including founders and internal teams, often miss. Even we sometimes overlook it. If you're an early-stage startup, your needs are different. And if you're trying to sell to a specific customer profile, the context changes again. Everything can change in just three months.

Why context matter in b2b website design?

For example, I spoke with a client last night who said they had pivoted their business. Now, they have new critical information for potential clients. But how accurate is that information? The amount of research you do and the insights you gain from it are fundamental to the success of any project. What works for one project might not work for another. We often look at five websites as references and pick what we like from each one. But that's not the right way.

Sometimes, clients have strong opinions and insist on certain things. We might not build enough confidence in them to say they're wrong and need to do something different. When dealing with founders directly, we usually do a better job because they are more open to better solutions.

People in new roles may pretend to know more than they do because they want to learn at someone else's expense. For example, a product manager with five years of experience might join a new company and make mistakes because they don't understand the industry or the company yet.

A website is crucial for any business because investors, prospects, and potential hires will judge you based on it. It doesn't need to appeal to everyone but should serve its purpose well.

Many people make the mistake of trying to make their website appealing to friends and family by asking for their opinions without considering the context or customer needs. Some industries don't even need a website. For instance, if none of your competitors have websites, you might not need one either.

Research and messaging should come before design. The design should allow people to scan the information easily. Too many calls-to-action (CTAs) can break the flow of reading.

Performance marketing shows quick wins, but building a brand requires visibility and familiarity over time. Clients often complain that people don't know them because they haven't done enough brand marketing.

Websites can become irrelevant quickly due to changes in the market or within the company. If you're getting a website done by an agency, there needs to be a strong partnership.

Some websites can be completed in six weeks, while others take longer depending on messaging clarity. Rushing projects leads to delays and wasted effort.

Clients need to spend time explaining their products to agencies for better results. Sometimes clients don't have time for this initial explanation, which causes delays and misunderstandings.

Internal teams working on their own websites can be too close to see things clearly, leading to messy outcomes. External consulting helps provide objective insights.

Digital marketing landing pages often fail because there's inconsistency between what visitors see on landing pages and other parts of the website like home or about us pages.

In conclusion, understanding context, doing thorough research, clear messaging, and strong partnerships are key elements in successfully designing or redesigning a B2B website.